FAQs

1. What is Dropiza?
Dropiza is a UAE-based online store that delivers quality products at affordable prices.

2. Do you offer free delivery?
Yes, delivery is free across the UAE.

3. What payment options are available?
Currently, we offer cash on delivery.

4. Do you ship outside the UAE?
No, we currently deliver only within the UAE.

5. How long does delivery take?
Delivery usually takes 3–7 business days.

6. Can I track my order?
Yes, tracking details are shared once your order is shipped.

7. What is your return policy?
You can return products within 7 days if defective or not as described.

8. How can I get a refund?
Refunds are processed after inspection and are returned via store credit or bank transfer.

9. Are the products authentic?
Yes, we work only with reliable suppliers.

10. Can I cancel my order?
Orders may be cancelled before they are shipped.

11. Are there hidden charges?
No, all prices displayed are final and include delivery.

12. What if I am not available at the time of delivery?
The courier will make another attempt. After repeated failed attempts, the order may be cancelled.

13. Do products come with a warranty?
Some products may include a supplier warranty. Please check details before purchase.

14. Can I return an opened item?
Items must be unused and in original packaging to be eligible for return.

15. How do I join the Newsletter?
You can subscribe by entering your email on our website.

16. Does Dropiza have a physical store?
No, we operate exclusively online.

17. How is my personal data protected?
We use secure systems in line with our Privacy Policy.

18. Do you accept bulk or wholesale orders?
Yes, please contact us for arrangements.

19. Do you offer special discounts?
Yes, through our promotions and Newsletter.

20. How can I contact customer support?
You can email us at dropizauae@gmail.com.